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Delivery & returns
The essentials from our shipping and refund policies. The full policies are linked below.
Delivery
- Ships from
- France
- Destinations
- France, Europe, United Kingdom and international (specific countries may vary)
- Processing
- Usually 2–5 business days
- France
- 1–3 business days after dispatch
- Europe
- 3–7 business days
- United Kingdom
- 3–7 business days
- International
- 7–14 business days
- Cost
- Calculated from destination, weight and size; shown at checkout
- Duties & taxes
- May apply to international orders; paid by the recipient
- Tracking
- Tracking number emailed at dispatch
Source: Shipping policy
Returns
- Return window
- 30 days from delivery
- Condition
- Unused, unwashed, original condition, all tags attached
- Sale items
- Final sale unless faulty
- Refund
- To the original payment method, 7–10 business days after approval
- International returns
- Return shipping at your cost unless faulty or damaged in transit
- Damaged in transit
- Contact us within 7 days of delivery, with photos
Source: Refund policy
How to return a piece
- Contact usSend your order number through the contact page.
- Receive your RANWe reply with a return authorisation number and instructions.
- Send it backPack the piece with its tags and include the RAN.
- Inspection and refundWe confirm the result; approved refunds take 7–10 business days.