Questions

Choose your pieces, add them to your bag and complete payment through the secure checkout. Your order is confirmed when we send the confirmation email.

The store’s terms list credit and debit cards and PayPal. The methods available for your order are shown at checkout.

Sizes are given per piece. Where verified measurements are available, a Size guide link appears beside the sizes on the product page. We’re verifying measurements for the rest of the catalogue; until then, send us a message with the piece and your usual size.

Pieces marked Unisex are designed to be worn by everyone. Check each piece’s size guide, as proportions vary from piece to piece.

Orders ship from France to France, Europe, the United Kingdom and international destinations (specific countries may vary).

Orders are usually processed within 2–5 business days. Estimated delivery after dispatch: France 1–3 business days, Europe 3–7, United Kingdom 3–7, international 7–14. These are estimates; customs and local postal services can add time.

Delivery is calculated from the destination, weight and size of the parcel, and shown at checkout before you pay.

For international orders, customs duties and taxes may apply. They are set by the destination country and paid by the recipient.

When your order is dispatched you receive an email with a tracking number to follow the parcel on the carrier’s website.

Yes, within 30 days of delivery. Pieces must be unused, unwashed and in their original condition with all tags attached. Sale items are final sale unless faulty.

Contact us with your order number. You’ll receive a return authorisation number (RAN) and instructions; include the RAN in your parcel.

After we receive and inspect the return, we let you know whether the refund is approved. Approved refunds go back to your original payment method within 7–10 business days.

For international returns, return shipping is at your cost unless the piece is faulty or was damaged in transit. Customs fees, duties and taxes are not refundable.

Contact us within 7 days of delivery with your order number and photos of the piece and packaging. We’ll send a prepaid return label and then refund or replace it, depending on your preference and stock.

It sends your request for that exact size and colour to our team. We contact you by hand if it returns. No payment is taken, nothing is reserved, and we can’t guarantee that or when it returns.

Tell us what you need and by when. We assess what is possible and reply with timing. Any extra cost is quoted before you decide, and nothing is charged or guaranteed until you agree.