Shipping policy

**Shipping Policy for Maison Makeeva

At Maison Makeeva, we are committed to providing you with the best shopping experience. This Shipping Policy outlines the terms and conditions for the shipping and delivery of our products. By placing an order with us, you agree to the following terms.

**1. Shipping Destinations**

We ship our products from France to the following destinations:
- France
- Europe
- United Kingdom
- International destinations (specific countries may vary)

**2. Shipping Methods and Carriers**

We partner with reputable carriers to ensure your order is delivered safely and promptly. Our primary carriers include:
- La Poste
- DHL
- FedEx
- UPS
- DPD

**3. Processing Time**

Orders are typically processed within 2- 5 business days from the time the order is placed. Processing time may vary during peak seasons or promotional events. You will receive a confirmation email once your order has been dispatched.

**4. Shipping Times**

Estimated shipping times vary depending on the destination:
- **France:** 1-3 business days
- **Europe:** 3-7 business days
- **United Kingdom:** 3-7 business days
- **International:** 7-14 business days

Please note that these are estimated times and actual delivery may be affected by factors such as customs processing or local postal delays.

**5. Shipping Charges**

Shipping charges are calculated based on the destination, weight, and dimensions of the package. The shipping cost will be displayed at checkout before you complete your purchase.

**6. Customs, Duties, and Taxes**

For international orders, customs duties and taxes may apply. These charges are determined by the destination country and are the responsibility of the recipient. Maison Makeeva has no control over these charges and cannot predict their amount. For more information, please contact your local customs office.

**7. Tracking Your Order**

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.

**8. Delivery Issues**

If you experience any issues with your delivery, please contact our customer service team at sales@maisonmakeeva.com . We will work with the carrier to resolve the issue as quickly as possible.

**9. Undeliverable Packages**

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to pick up the package from the carrier, we will contact you to arrange re-shipment. Additional shipping charges may apply.

**10. Damaged or Lost Packages**

If your package arrives damaged or is lost in transit, please contact our customer service team immediately. We will file a claim with the carrier and work to resolve the issue promptly.

**11. Delivery to Remote Areas**

Deliveries to remote or rural areas may take longer than the estimated shipping times. Additional charges may apply for deliveries to remote locations.

**12. Split Shipments**

For orders containing multiple items, we may ship products separately based on availability. You will receive separate tracking information for each shipment.

**13. Change of Address**

If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

**14. Pre-orders and Backorders**

For pre-ordered or backordered items, we will provide an estimated shipping date at the time of purchase. These items will be shipped as soon as they become available.

**15. Contact Information**

For any questions or concerns regarding our shipping policy, please contact us at:

Maison Makeeva
Rue de versailles massy 91300 France
Sales@Maisonmakeeva.com


Thank you for choosing  Maison Makeeva . We appreciate your business and strive to ensure your order arrives safely and on time.